Terms of Service
Last updated: 13 March 2026
1. Acceptance of Terms
By accessing or using the illumEval platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use the Service.
2. Description of Service
illumEval is an AI-augmented evaluation platform that enables organisations to collaborate on evaluation projects, manage knowledge bases, distribute questionnaires, and generate evaluation reports. The Service utilises artificial intelligence to assist with analysis and content generation.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate and complete information when creating an account. You agree to notify us immediately of any unauthorised use of your account.
4. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of applicable laws
- Upload content that infringes intellectual property rights
- Attempt to gain unauthorised access to other users' accounts or data
- Interfere with or disrupt the Service or its infrastructure
- Use automated means to access the Service without prior consent
5. Data and Content
You retain ownership of all content you upload to the Service. By uploading content, you grant illumEval a limited licence to process, store, and display that content as necessary to provide the Service. We will not use your content for purposes beyond delivering the Service without your explicit consent.
6. AI-Generated Content
The Service uses artificial intelligence to assist with analysis and report generation. AI-generated outputs are provided as suggestions and should be reviewed for accuracy. illumEval does not guarantee the correctness, completeness, or suitability of AI-generated content. You are responsible for reviewing and validating all outputs before use.
7. Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.
8. Limitation of Liability
To the fullest extent permitted by applicable law, illumEval shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service.
9. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated terms on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact
If you have questions about these Terms, please contact us through the platform or reach out to your organisation's administrator.